Privacy Policy

Introduction

SereniZon ("SereniZon", "we", "our", or "us") is a DBA (doing business as) of THRIVE DEMAND LLC, a limited liability company registered in the State of Delaware. We operate and provide AI-powered front desk, communication automation, website development, and mobile application services to service-based businesses globally (collectively, the "Services").

This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website, interact with our Services, or communicate with us. By using our Services, you agree to the practices described in this policy.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the Services.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and business details when you book a demo, complete a contact form, or sign up for Services
• Billing and payment information processed through our third-party payment processors
• Communications you send to us, including support inquiries and feedback
• Business content such as service descriptions, client communication templates, and configuration preferences you provide for setup and onboarding

Information Collected Automatically

• Device and browser information, including IP address, browser type, and operating system
• Usage data such as pages visited, time on site, and click behavior, collected via cookies and analytics tools
• Referring URL and search terms that directed you to our website

Information from Third Parties

• Data from integration partners when you connect third-party tools or platforms to your SereniZon account
• Contact details provided by your clients or prospects when they interact with your AI assistant or communication automations powered by SereniZon

How We Use Your Information

We use the information we collect to:

• Provide, configure, and improve the Services we deliver to you
• Communicate with you about your account, service updates, and support requests
• Send you relevant marketing communications where you have provided consent or where permitted under applicable law
• Process billing, manage invoicing, and administer pass-through usage fees
• Monitor and analyze usage trends to improve platform performance and reliability
• Comply with our legal obligations and enforce our Terms and Conditions
• Detect and prevent fraud, abuse, or security incidents

We do not sell your personal information to third parties. We do not use your data to train or improve general-purpose AI models without your explicit consent.

SMS and Email Communications

SereniZon provides AI-powered SMS and email communication tools on behalf of our business clients. When end users (your clients or prospects) interact with automations powered by SereniZon:

• Consent to receive SMS messages is obtained at the point of opt-in, which is managed by our business client (you). SereniZon does not independently solicit consent from end users.
• All SMS communications include opt-out instructions (e.g., "Reply STOP to unsubscribe"). Opt-out requests are honored promptly and in accordance with applicable anti-spam legislation.
• Email communications sent on behalf of clients include an unsubscribe mechanism. Opt-out requests are processed without delay.
• Message and data rates may apply to SMS recipients depending on their mobile carrier plan.
• Our business clients are responsible for ensuring they have obtained appropriate consent from their end users prior to activating SereniZon's messaging features.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Third-Party Service Providers

We work with carefully selected third-party service providers to operate, deliver, and improve our Services. These providers may process data on our behalf and are bound by confidentiality obligations and data processing agreements. Categories of providers include:

• Communication infrastructure: SMS delivery, voice AI, and email dispatch providers
• Payment processing: Billing and invoicing platforms that handle payment card data on our behalf
• Cloud hosting and storage: Infrastructure providers that host our platform and store data securely
• Analytics: Tools that help us understand website and platform usage in aggregate
• Customer relationship management: Internal tools used by our team to manage client accounts and communications

We do not disclose specific provider names in this policy, as our technical stack may change over time. We will always ensure any provider meets appropriate data protection standards before engagement.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. Specifically:

• Account and billing records are retained for a minimum of seven (7) years to comply with financial recordkeeping obligations
• Communication logs (SMS, email, voice) may be retained for up to two (2) years for quality assurance and dispute resolution purposes
• Marketing opt-in and opt-out records are retained indefinitely to demonstrate compliance with applicable anti-spam legislation
• Upon termination of your account, personal data not required for legal or compliance purposes will be deleted or anonymized within ninety (90) days

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention obligations
• Portability: Request that we provide your data in a structured, machine-readable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any communication, or by contacting us directly
• Withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within thirty (30) days, or within any shorter timeframe required by applicable law.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how visitors use our site. Types of cookies we use include:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site so we can improve the experience. These are set by third-party analytics tools and may be declined.
• Marketing cookies: Used to deliver relevant advertising and track campaign performance. These may be set by third-party advertising networks.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest
• Access controls restricting data access to authorized personnel on a need-to-know basis
• Regular review of security practices and provider standards

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights or interests, we will notify you as required by applicable law.

Children's Privacy

Our Services are intended for use by business owners, operators, and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us at [email protected] and we will take prompt steps to delete the information.

International Data Transfers

SereniZon serves clients globally. Your personal information may be processed and stored in the United States or other countries where our service providers operate. By using our Services, you acknowledge that your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction. Where required, we take appropriate steps to ensure adequate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the platform.

Your continued use of the Services following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

Governing Law

This Privacy Policy is governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of law principles. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of the State of Delaware.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

THRIVE DEMAND LLC, DBA SereniZon
Email: [email protected]

We are committed to resolving any concerns promptly and transparently.