Introduction

Welcome to SereniZon ("SereniZon", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, software configurations, automation systems, and related deliverables (collectively, the "Services"). SereniZon is a trade name operated by THRIVE DEMAND LLC, a limited liability company registered in the State of Delaware, doing business as SereniZon.

By engaging SereniZon, signing a service agreement, or making payment for any Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Services.

These Terms should be read together with our Privacy Policy, which describes how we handle data and security.

Overview of Services

SereniZon provides a fully managed AI front desk and business communication automation system built for local businesses including med spas, aesthetics clinics, and businesses across a wide range of industries. Services include, but are not limited to, two-way SMS messaging, AI-powered conversation handling, missed call recovery, customer re-engagement campaigns, booking automation, voice AI, website live chat, social messaging, email automation, and review generation workflows.

The Services are delivered through our platform, third-party communication infrastructure, and integrations with scheduling and business management software. SereniZon is designed for business use only. You must operate a registered business and be an authorized representative of that business to subscribe to our Services. Individual users accessing the platform must be at least 18 years old.

Account Registration and Access

To access certain Services, you may be required to provide account credentials or access to third-party platforms. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree not to share access credentials with unauthorized users or use the platform for any unlawful purpose.

Client Data and Privacy

As part of our Services, you may input or integrate client data, including names, contact information, booking history, and appointment records. You represent that you have obtained all necessary consents to collect, store, and process this data in accordance with applicable privacy legislation and anti-spam laws.

SereniZon will only use client data to deliver and improve our Services. We will not sell or share client data with third parties unless explicitly authorized or required by law. For full details, see our Privacy Policy.

SereniZon operates as a service provider on behalf of the business client. Clients are solely responsible for obtaining valid consent from their own customers before initiating outbound SMS, email, or other automated communication through the platform. SereniZon provides the technical infrastructure to enforce opt-outs and consent status, but the legal obligation to collect and maintain valid consent rests with the client.

SereniZon does not access, store, or process clinical health records, chart notes, diagnoses, treatment details, or insurance information. The platform interacts only with appointment scheduling metadata required for communication and booking workflows.

Anti-Spam Compliance

SereniZon is designed to support compliance with applicable anti-spam legislation. However, compliance is the responsibility of the business using the platform. By using SereniZon, you agree that:

• You have obtained express or implied consent from recipients prior to initiating outbound commercial electronic messages through the platform.
• All messages sent through SereniZon on your behalf identify your business and provide a functioning unsubscribe mechanism.
• You will honour all opt-out requests promptly. SereniZon enforces opt-outs automatically at the system level, but you remain legally responsible for ensuring your outreach complies with applicable law.
• You will not use the platform to send unsolicited commercial messages or messages that violate any applicable anti-spam or privacy law.

SereniZon is not responsible for anti-spam violations arising from your use of the platform.

AI Limitations and No Professional Advice

SereniZon uses artificial intelligence to handle customer conversations, follow-up, and booking workflows. By using the Services, you acknowledge and agree that:

• AI-generated responses are automated and may not always reflect the nuance, accuracy, or judgment that a trained human would apply. SereniZon makes no guarantee that AI responses will be error-free.
• SereniZon does not provide medical, clinical, psychological, insurance, or legal advice of any kind. The platform is an administrative and communication tool only.
• You and your staff remain responsible for supervising AI conversations, reviewing escalations, and ensuring the accuracy of information communicated to customers.
• SereniZon should not be relied upon for any situation where an incorrect automated response could cause harm.

Payment Terms

Access to certain Services requires a monthly subscription or one-time payment. By subscribing, you agree to recurring billing until you cancel. Subscription fees are billed in Canadian dollars (CAD). Usage-based fees are billed in US dollars (USD) and detailed in the section below.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial billing periods. One-time packages, including custom automation builds, are non-refundable once work has commenced.

Communication & AI Usage Fees

In addition to your monthly software subscription (billed in CAD), you will incur usage-based fees for SMS messaging, AI tools, email, phone communication, and other platform features. These usage charges are billed in USD and calculated based on actual consumption at the end of each billing period.

Usage fees are pass-through infrastructure costs charged by carriers and third-party providers. Rates may change based on carrier and provider pricing changes. SereniZon will provide reasonable notice of material rate changes.

Carrier registration and A2P 10DLC compliance fees may also apply for SMS messaging. These are standard industry requirements imposed by North American carriers and are passed through at cost. Most clients see total usage costs of approximately $10–$60 USD per month.

Carrier and SMS Compliance

Business SMS messaging in North America requires registration under the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework mandated by mobile carriers. By using SereniZon's SMS features, you authorize SereniZon to register your business phone number and messaging use case with carriers on your behalf. Associated one-time registration fees and ongoing monthly carrier compliance fees apply and will be disclosed during onboarding or invoiced separately.

Message and data rates may apply. Message frequency varies based on your account configuration and customer activity. Recipients can opt out at any time by replying STOP to any message. For help, recipients may reply HELP or contact us at [email protected].

SereniZon is not responsible for message delivery failures, filtering, or blocking by mobile carriers. Carriers may filter or block messages at their discretion, particularly where content or volume triggers automated spam detection. We will make reasonable efforts to maintain deliverability but cannot guarantee it.

Data Retention and Deletion

Upon cancellation or termination of your subscription, SereniZon will retain your account data for a period of 30 days, during which you may request an export of your data. After this period, your data may be deleted from our systems in accordance with our data retention policy. SereniZon is not liable for any data loss following the expiry of this retention period.

The following data categories are retained longer, in accordance with legal and operational requirements:

• Opt-out records — retained indefinitely as required under applicable anti-spam and carrier compliance frameworks
• Billing records — retained for a minimum of 7 years in accordance with applicable tax and accounting requirements
• Aggregated, anonymized data — may be retained indefinitely for platform improvement purposes

Clients may request deletion of specific customer data at any time during or after the subscription by contacting us. Deletion requests will be fulfilled within 30 calendar days, subject to the exceptions above.

Third-Party Services

SereniZon relies on third-party tools and infrastructure including SMS carriers, voice networks, cloud storage, AI providers, and scheduling integrations to deliver parts of the Service. While we select vendors with strong reputations, we do not control their actions and are not liable for third-party service disruptions, outages, pricing changes, or security breaches.

By using SereniZon, you consent to limited, secure data processing by such providers as necessary to deliver the Services.

Security and Safeguards

SereniZon protects data through a combination of administrative, physical, and technical safeguards, including encryption of data in transit and at rest, role-based access controls, and periodic review of vendor security practices. No system is completely secure. SereniZon does not guarantee absolute security and is not responsible for unauthorized access resulting from factors outside our reasonable control.

Force Majeure

SereniZon will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to carrier network outages, third-party platform failures, acts of God, internet disruptions, or government actions. We will make reasonable efforts to restore service as quickly as possible and notify affected clients of material disruptions.

Intellectual Property

All content, software, technology, and AI systems provided by SereniZon are the intellectual property of SereniZon or its licensors. You may not copy, modify, distribute, or repurpose any part of the Services without our written permission.

You retain ownership of all business and customer data you input into or process through the platform. SereniZon claims no ownership over client or customer data and uses such data only to deliver the Services as described in these Terms and our Privacy Policy.

Acceptable Use

You agree not to use the Services to:

• Send spam, unsolicited messages, or communications that violate any applicable law.
• Harass, threaten, or send abusive communications to customers or any third party.
• Impersonate any person or entity or misrepresent your affiliation with any business.
• Circumvent consent or opt-out mechanisms built into the platform.
• Use the platform for any purpose other than legitimate business communication and booking workflows.
• Attempt to reverse-engineer, copy, or extract SereniZon's AI models, workflows, or proprietary systems.

SereniZon reserves the right to suspend or terminate accounts that violate these acceptable use obligations without refund.

Disclaimers

The Services are provided "as is" and "as available." SereniZon makes no warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. We do not guarantee that the Services will be error-free or uninterrupted, that AI responses will always be accurate or appropriate, or that use of the Services will result in specific booking, revenue, or retention outcomes for your business.

Limitation of Liability

To the fullest extent permitted by law, SereniZon will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or business arising out of your use or inability to use the Services, including but not limited to losses arising from AI errors, SMS delivery failures, carrier disruptions, or integration outages. Our total aggregate liability shall not exceed the amount you paid to SereniZon in the three months preceding the claim.

Indemnification

You agree to indemnify and hold harmless SereniZon and its principals, contractors, and partners from any claims, damages, penalties, fines, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, your violation of applicable anti-spam or privacy law, or your violation of any third-party rights including customer rights.

Governing Law

These Terms are governed by the laws of the State of Delaware and the federal laws of the United States. Any disputes arising under these Terms will be resolved in the courts of the State of Delaware.

Modifications

We may revise these Terms from time to time. The most current version will always be posted on our website. If the changes are material, we will notify you by email or through the platform. By continuing to use the Services after changes become effective, you agree to the revised Terms.

Contact Us

If you have questions about these Terms or need support, contact us at: [email protected]

THRIVE DEMAND LLC, doing business as SereniZon
Delaware, United States